A Hard Lesson From The Roofing Business

You have just bought your first house, and you are feeling joy, love, and accomplishment.

The movers brought all your furniture, kitchenware, and personal belongings to your new home. Everything is where it needs to be, and you wiped down and dusted every inch of you of your new dwelling. It’s been a long day, and now it’s time to retire into your king-size bed. As you snuggle is your 80 percent down comforter, tiny drops of water drips on your forehead.

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Your first emotion is concern, then frustration, followed by sadness, finally strength, to resolve this potentially serious issue. As you settle back into your rational mind, you ask yourself: what type of roof repair am I going to have to deal with? Thinking that you are a capable do it yourselfer, you go inspect the inside and outside of the house with your flashlight. With no surprise, you realize the problem is not detectable, with your amateur diagnosis. The next logical step is to contact a roofing company. 

First thing in the morning you search the Internet, read reviews, and weigh out some pros and cons. You contact the big companies like Home Depot, Lowes, and Dr. Roof. Lowes had a roofing contractor available to inspect your problem immediately, so you made an appointment with them. 

The contractor shows up in his work truck, and being that you are sitting on the porch with your face in your palms, you see him, walk over, and greet him. After the introduction, the roofing contractor notices at the first site that the shingles are old, and needs to be replaced. He then goes into the house, walks upstairs, and into the attic, then comes back downstairs, and tells you, the roof might need to be replaced. 

The news is not good, but you accept his assessment, then you ask the dreaded question, “how much?” Being that the contractor is a reputed professional, he has no problem telling you the price of five to ten thousand dollars. You are not happy with this quote. You figure you can contact a smaller company with more reasonable rates, or maybe you can ask around, and find a local contractor in the neighborhood. 

The contractor stands there as you make your decision. Within ten seconds in your mind, you decide to let him know, you might have to seek a company with more reasonable rates. The contractor accepts your answer. He is not upset, because his company has plenty of work, but he lets you know, you get what you pay for.

Within a couple of days you get turned on to a guy, recommended by a neighbor’s friend. After the first meeting, the new contractor quotes you a price, that is one third the price of the original contractor. You accept the price, and now you have a feeling of relief. 

The next day, the roofers are on the job, and everything is going good. The first thing they do is stop the leak, so that you can live in comfort, as the work is being done. So far so good. You go about your day with faith that this new roofing company has the job under control. 

When you get back, you realize beverages from your fridge are missing, and snacks from the pantry disappeared. You’re thinking, no big deal, these guys are working hard, so they deserve a break, courtesy of the host. Then you go outside, you see the roofers on the roof, laughing and eating, while no work is being done. This is nothing to think twice about, maybe they are waiting for some supplies. The day is over, and you get some rest.

For the next two days, nobody shows up. The following day the contractor pulls up, and explains to you that he will need some cash forwarded for some unforeseen supplies. Being that you are unfamiliar with the ins and outs of the roofing business, you agree, and give him what is requested. He leaves and doesn’t show back up until the day after. By this time suspicion is growing and frustration is festering. 

When the contractor shows up with his crew, they all smell like alcohol, and they all have bloodshot eyes. This is the final straw. You yell at the contractor, telling him that he has no professionalism and his work is terrible. You also let him know that if he does not refund your money, you will see him in civil court. The contractor stumbles to his truck and pulls off, not saying a word, as if he did nothing wrong.

The next day, you realize you have to call the original contractor, apologize to him, and pay the right price for quality work.

The moral of the story is, you get what you pay for.

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